Grievance Redressal and Online Dispute Resolution Mechanism (Step-wise Flow)
Step 1 - Raise with us
In case of any complaint/ grievance, please mail at ig_trans@hotmail.com (dedicated investor grievance email id)
In case you are not satisfied with the response/ resolution, you may escalate the matter using the Escalation Matrix given below:
| Level | Contact Person | Designation | Contact Number / Email | Mobile Number | Expected Resolution |
|---|---|---|---|---|---|
| Level 1 | Rajesh Kasliwal | Head of Customer Care | 033-40161631 / rajesh@transcansec.com | 9830283422 | 7 days, else move to next level |
| Level 2 | Joydeep Bhattacharya | Compliance Officer | 033-40161629 / joydeep@transcansec.com | 8910768318 | 7 days, else move to next level |
| Level 3 | Sandeep Jain | CEO | 033-40161620 / sandeep@transcansec.com | 9830093128 | 7 days |
Step 2 – Escalate Through SEBI’s SCORES Platform
If you are not satisfied with the resolution, you can lodge your complaint with SEBI through the SCORES portal.
SCORES portal Link. https://scores.sebi.gov.in/ (opens in a new tab)
SCORES portal Link. Filing Complaints on SCORES is easy and quick
- Register on SCORES Portal
- Mandatory details for filing complaints on SCORES: - Name, PAN, Address, Mobile Number, Email Id
- Benefits:
- Effective communication
- Speedy redressal of the grievance
Step 3 – Online Dispute Resolution (ODR) Mechanism
After exhausting Steps 1 and 2, if still unresolved, you may initiate dispute resolution through the SMART ODR Portal.
SMART ODR Portal Link https://smartodr.in/login (opens in a new tab)
This portal provides online conciliation and arbitration for disputes arising in the Indian securities market. Investors can initiate dispute resolution after grievance stage. Disputes can be referred for online conciliation & arbitration. If conciliation fails, matter may proceed to arbitration. Arbitration will be conducted as per SEBI & stock exchange framework.
As required by SEBI, Trans Scan Securities has disseminated the provisions of SEBI’s Master Circular on Online Resolution of Disputes in the Indian Securities Market on this page. A direct link to the full circular text:
Investors are advised to follow the above sequential process for grievance redressal.